I've Been Let Down

Shall we have a little update on the Warehouse/courier situation?

When I placed my order on Tuesday, it was after 4pm, meaning "next day" delivery wasn't available. I could, however, select a "nominated day", and chose the next available option - Thursday. On Wednesday I received an email from Warehouse saying the parcel had been sent out, and that if I clicked on a link the following morning, there should be a designated one hour delivery slot. Happy days.

Except, it wasn't so happy after all. Because on Thursday morning the link showed the parcel was awaiting despatch. So I phoned Warehouse, and was told that they couldn't guarantee delivery to certain postcodes, and, despite being in one of Scotland's biggest cities, mine was one. (I can understand this if you live in a remote island, but really?) In fairness, it does say this on the website's small print, but it wasn't mentioned to me when I spoke to them on the phone the previous day. Anyway. I was told that orders could be delayed by a day, and I should have the parcel on Friday.

What do you know? On Friday the status was the same. And when I emailed Warehouse I was, essentially, told to suck it up. The courier company don't deliver on Saturdays, and I wasn't at work then either, so I figured it would be today. But, you guessed it, the status is still at awaiting despatch. I emailed Warehouse at 8.30am asking for a definite delivery date, and now, almost 12 hours later, I've had no reply. I've tweeted about it in various conversations, and received messages from @warestyle, but clearly social media and customer services are two different departments with zero communication.

Long time readers of this blog will know my wardrobe's primarily composed of Warehouse goods. The girls in my local shop know me by name. This is my first experience of buying online from them (the dress wasn't available in store, or at least my store), and one I definitely will NOT repeat.

Meanwhile, here's lovely Sarah in the dress. I hope it looks as good on me.

I've Been Let Down - Mazzy Star